​
What are Monitored Items?

Monitored items are the services, websites, or systems displayed on your status page with their real-time operational status. They connect your monitoring data to your public status page. Key concepts:
  • Each item represents a service shown to visitors
  • Items link to your existing monitors
  • Status updates automatically from monitoring data
  • You control the display order and visibility

​
Adding Items

1

Click Add Item

Navigate to your status page settings and click Add Item
2

Enter Label

Choose a customer-friendly name for the service
  • Example: “Website”, “API”, “Dashboard”, “Payment Processing”
3

Select Type

Choose item type:
  • Website - Shows uptime, response time, SSL status
  • Server - Displays CPU, memory, disk, system status
  • Group - Aggregate status of multiple items
4

Select Entity

Search and select from your existing monitors
  • Only monitors of the selected type appear
  • Can’t use same monitor twice on one status page
5

Save

Item is added to your status page with auto-assigned order

​
Item Fields Explained

What it is: Custom display name shown to visitors on your status pageRequirements:
  • Required field
  • 3-100 characters
  • Plain text only
Best practices:
  • Use customer-facing names, not internal codes
  • ✅ Good: “Payment API”, “User Dashboard”, “Email Service”
  • ❌ Avoid: “prod-api-v2”, “server-01”, “mon-12345”
Examples:
Monitor NameGood LabelBad Label
api.company.comPayment APIapi.company.com
web-server-prod-01Main Websiteweb-server-prod-01
db-primary.internalDatabasedb-primary.internal
Website:
  • Monitors HTTP/HTTPS endpoints
  • Shows uptime percentage
  • Displays response time
  • SSL certificate status
  • Best for: APIs, web applications, landing pages
Server:
  • Monitors system resources
  • Shows CPU, RAM, disk usage
  • System uptime
  • Best for: Application servers, databases, infrastructure
Group:
  • Aggregates multiple items
  • Shows combined status
  • Useful for related services
  • Best for: Microservices, multi-region deployments
How it works:
  • Dropdown shows your existing monitors
  • Filtered by selected type
  • Search to find monitors quickly
Rules:
  • Each monitor can only be used once per status page
  • Already-used monitors show “In use” indicator
  • Must have at least one monitor to add items
No monitors? If you don’t see any monitors, you need to create them first:
  1. Go to Monitors in dashboard
  2. Create a new monitor
  3. Return to status page and add item
Auto-Assignment: New items automatically get the next available order numberCustom Ordering: You can reorder items anytime using drag & drop (see below)Display: Items appear on your status page in order from lowest to highest number

​
Managing Items

​
Item Table

Your monitored items are displayed in a sortable table:
ColumnDescription
Drag Handle⋮⋮ icon for reordering
LabelDisplay name on status page
TypeWebsite, Server, or Group badge
EntityConnected monitor name
StatusCurrent operational status
ActionsEdit, toggle visibility, delete

​
Drag & Drop Reordering

Change the display order of items on your status page:
1

Grab Handle

Click and hold the ⋮⋮ drag handle icon on the left
2

Drag Item

Move item up or down to desired position
  • Visual feedback shows where item will be placed
  • Other items shift automatically
3

Drop Item

Release mouse to place item in new position
4

Auto-Save

Order persists immediately - no save button needed
Tips:
  • Works across pagination - order is global
  • Order updates instantly on live status page
  • Drag multiple items for bulk reordering

​
Item Actions

Each item has action buttons:
  • Edit
  • Toggle Visibility
  • Delete
Edit Item:Modify item settings:
  • Change label
  • Switch type (if compatible)
  • Select different entity
  • Update order manually
Click Save to apply changes.

​
Status Indicators

Items display real-time operational status:

​
Status Types

Operational

Green dot - All systems healthy
  • All metrics within normal range
  • No recent incidents
  • Uptime at or near 100%

Degraded

Yellow dot - Partial issues detected
  • Some metrics elevated
  • Increased response times
  • Minor incidents occurring

Down

Red dot - Service unavailable
  • Monitor checks failing
  • Service unreachable
  • Active incident

Maintenance

Gray dot - Scheduled downtime
  • Planned maintenance window
  • Service intentionally offline
  • Expected to resume

​
How Status is Determined

Website items:
  • ✅ Operational: HTTP 200, response time normal
  • ⚠️ Degraded: Slow response, intermittent errors
  • ❌ Down: HTTP errors, timeouts, unreachable
Server items:
  • ✅ Operational: CPU < 80%, RAM < 90%, disk < 85%
  • ⚠️ Degraded: One metric elevated
  • ❌ Down: Multiple metrics critical or agent offline
Group items:
  • ✅ Operational: All children operational
  • ⚠️ Degraded: Some children degraded
  • ❌ Down: Any child down

​
Pagination

​
Managing Many Items

Pagination controls:
  • Items per page: 10, 25, or 50
  • Total count: Shows total items
  • Page navigation: Previous/Next buttons
  • Jump to page: Direct page number input
Order across pages: Your display order is maintained globally. If you have 100 items:
  • Page 1: Items 1-25
  • Page 2: Items 26-50
  • Page 3: Items 51-75
  • Page 4: Items 76-100
Drag & drop works across pages - order number updates automatically.

​
Empty State

If you haven’t added any items yet, you’ll see: Friendly message: 
No monitored items yet

Add services to display on your status page. 
Your monitors' real-time status will appear here.
Call-to-action:
  • Add Item button prominently displayed
  • Quick link to create monitors if none exist

​
Item Types in Detail

​
Website Items

Display uptime and performance metrics for HTTP endpoints. Shown on status page:
  • Current status indicator
  • Uptime percentage (7/30/90 days)
  • Average response time
  • SSL certificate expiration (if HTTPS)
  • Response time chart (if enabled)
Best for:
  • REST APIs
  • Web applications
  • Landing pages
  • Public websites
  • CDN endpoints

​
Server Items

Display system resource usage and health. Shown on status page:
  • Current status indicator
  • CPU usage percentage
  • Memory usage percentage
  • Disk usage percentage
  • System uptime
Best for:
  • Application servers
  • Database servers
  • Cache servers
  • Background job workers
  • Infrastructure hosts

​
Group Items

Aggregate status of multiple related items. Shown on status page:
  • Combined status (worst of children)
  • Number of operational vs total items
  • List of included services
  • Expand/collapse detail view
Best for:
  • Regional deployments (US East, EU West)
  • Microservice clusters
  • Multi-tier applications
  • Payment processing pipeline
  • API gateway + backends
Creating groups:
  1. Add group item
  2. Select “Group” type
  3. Choose existing items to include
  4. Set group label (e.g., “North America Region”)

​
Best Practices

Avoid internal jargon or technical names that confuse visitors.✅ Good:
  • Website
  • Mobile App API
  • Payment Processing
  • Email Delivery
❌ Avoid:
  • prod-web-lb-01
  • api-gateway-v2.internal
  • payment-svc-cluster
  • smtp-relay-pool
Put most critical services at the top.Typical order:
  1. Core API / Website (most important)
  2. Payment systems
  3. Database / Storage
  4. Background services
  5. Monitoring / Internal tools
Don’t overwhelm visitors with too many items.Recommendations:
  • 5-10 items: Perfect for most use cases
  • 10-20 items: Use groups to organize
  • 20+ items: Consider multiple status pages for different audiences
Use visibility toggles to reduce noise.Show:
  • Customer-facing services
  • Core infrastructure
  • Payment/billing systems
Hide:
  • Internal tools
  • Development environments
  • Non-critical background jobs

​
Troubleshooting

Issue: Monitor doesn’t appear in entity selection dropdown.Possible causes:
  1. Monitor type doesn’t match selected item type
  2. Monitor already used in another item
  3. Monitor was just created (refresh page)
Solutions:
  • Verify item type matches monitor type
  • Check if monitor is already added
  • Refresh the page to load new monitors
Issue: Item status doesn’t reflect current monitor state.Solutions:
  1. Check if monitor is active and running
  2. Verify item is visible (not hidden)
  3. Check monitor’s last check time
  4. Refresh status page to force update
  5. Contact support if status is stuck
Issue: Cannot reorder items via drag & drop.Solutions:
  • Ensure you’re clicking the drag handle (⋮⋮ icon)
  • Try refreshing the page
  • Check browser compatibility (modern browsers required)
  • Try different browser if issue persists
Issue: Deleted item shows on status page after deletion.Solutions:
  1. Hard refresh status page (Ctrl+Shift+R / Cmd+Shift+R)
  2. Clear browser cache
  3. Wait 5 minutes for CDN cache to expire
  4. Check if viewing correct status page

​
Next Steps

Theme Customization

Brand your status page with colors and logo

Display Settings

Configure refresh intervals and data visibility